How can I change or cancel my order?

We process all orders as quickly as possible, usually within a few hours of the order being placed. Therefore, to cancel or change an order, please contact us at jasmine.fang95@gmail.com as soon as possible. We will do our best to accommodate your request, but if the order has already been dispatched, you will need to follow our returns procedure (see below).

Can I return my order?

We want you to be delighted with your purchase, but if you are not, you can return any physical item within 30 days of receipt, provided the product is returned in perfect condition, unused and in its original packaging. Please contact us at jasmine.fang95@gmail.com including your order number and original email address you used at checkout. If an item is faulty or has arrived damaged, please include photos attached to your email.

Are returns free?

You are responsible for the costs of returning an item. Please keep proof of postage for your own records. 

Can I exchange an item?

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post and place a new order.

What is the process for refunds?

Once your parcel has been received by our team it can take up to five working days to process your return. You will be notified via email has soon as your return has been processed. This can sometimes be a few days after we receive your parcel – if you want to check that your order has been received, please use the tracking provided for your chosen return method.

Please remember that it can take up to 10 working days for a refund to show up on your bank statement after we have processed the payment. If you do not receive an email confirmation from us after 10 business days of receiving your refund order, please contact us at jasmine.fang95@gmail.com Monday through Friday, 9 a.m.-noon.

Can I return a PDF or SAGA format file?

PDF and SAGA format files are not returnable as they are instant downloads, and we cannot refund PDF and SAGA format files purchased in error, so please double check at checkout.