How will my order be posted?

Buyers are responsible for any customs or import duties that may be incurred in their country/region. We have no control over delays caused by items being held by customs in other countries. Customers are solely responsible for any import duties or customs fees that may be incurred.

How long will my order take to arrive?

It depends on the delivery services. Some customers choose standard shipping at checkout which is cheaper but generally takes longer and there is no tracking available. If you choose the Tracked and Signed shipping option, this generally is quicker and there is tracking available.

Standard Delivery: Estimated arrival within 7-12 working days.

Please note that our delivery time is 7-12 working days, which is different to the estimated dispatch time. In the event of an event, the delivery time may be extended depending on the situation.

We appreciate your understanding and are happy to answer any questions you may have regarding delivery preferences.

What is the cost of postage?

Shipping costs are calculated based on the weight of the package and the destination. You can view the estimated shipping cost at checkout before completing your order.

When will my order be dispatched?

Providing the kit ordered is in stock, we will post your order within 3 working days. For all stitch-a-long and pre-order items other than the Advent calendar box, we aim to ship your order within 14 working days. 

Where do you deliver?

We deliver to over 50 countries worldwide. The customer is responsible for any charges levied by their bank, PayPal or other debit/credit card provider for currency exchanges or purchases from the US, if they are based overseas. For any queries relating to exchange rates or bank charges, please contact your bank or PayPal directly. We have no authorisation or control over these charges. We recommend selecting the Tracked & Signed shipping option for international orders.

What do I need to do if I need to change / update the shipping address after placing an order?

If you have any open orders that have not been dispatched yet you must contact our Customer Service team at jasmine.fang95@gmail.com to update your shipping address. If your order has already been packaged up and processed for collection or already dispatched we are unable to amend the shipping details and your order will be shipped to the shipping address provided at the time of order. Please therefore contact us as soon as possible. If you update your shipping address on your account then this will only apply to orders made after the change.

When will I know my order has been shipped?

Once our postal provider has collected your order then you will receive a shipping confirmation email to notify you that your order is on its way to you.

My order is showing as delivered but its not here

If you have paid for traceable shipping and your order shows as delivered, please check that the package is stored in a safe place or left at a neighbor’s house as well as contact the courier. If the package is still not found after checking, please contact us at jasmine.fang95@gmail.com.